Privacy Policy for ShopMu

Effective Date: 21 February 2026

ShopMu (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how it may be shared, and your rights as a user of ShopMu(“App”). This Privacy Policy applies to all users of the App, including those accessing it via Google Play and Apple App Store.

1. Information We Collect

We may collect information in the following categories:

1.1 Personal Information

Collected when you provide it directly or through account creation or purchases:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely via third-party payment providers, e.g., Stripe or PayPal)

1.2 Location Information

  • Collected only if you grant permission.
  • Used for features such as:
    • Delivery tracking
    • Nearest store or warehouse locator
    • Personalized offers based on location

1.3 Device and Usage Information

Automatically collected when you use the App:

  • Device type, operating system, device identifiers
  • IP address and network information
  • App usage data (pages visited, clicks, session length)
  • Crash reports and performance metrics

1.4 Cookies and Tracking

  • Cookies, local storage, and similar technologies are used to:
    • Remember user preferences
    • Analyze app usage for analytics and performance improvement
    • Deliver personalized promotions
  • You can disable cookies in your device settings, though some app features may not function properly.

1.5 Analytics and Third-Party SDKs

  • We may use analytics services (e.g., Google Analytics, Firebase) to monitor app performance and improve user experience.
  • No analytics data is sold to third parties.

2. How We Use Your Information

We use the collected data for the following purposes:

  1. Order Processing: Securely handle purchases and payments.
  2. Service Delivery: Ensure accurate shipping and delivery.
  3. Location-Based Services: Provide delivery tracking, store locator, and location-specific offers.
  4. Communication: Send app updates, promotions, newsletters, and notifications (only with consent).
  5. App Improvement: Analyze usage patterns to enhance user experience and fix technical issues.
  6. Fraud Prevention and Security: Detect and prevent unauthorized access, fraudulent transactions, and illegal activity.
  7. Legal Compliance: Fulfill obligations under applicable laws, regulations, or court orders.

3. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties to provide and improve the App, including:

  • Payment Processors: For secure payment transactions.
  • Shipping and Logistics Partners: To fulfill delivery of orders.
  • Analytics Providers: To monitor app usage and performance.
  • Marketing and Advertising Partners: Only if you opt-in to receive promotional offers.

All third-party providers are required to comply with data protection standards and are only allowed to use your data for the purposes outlined.

4. User Rights

Depending on your region, you may have the following rights:

  • Access and Correction: Review or update your personal information.
  • Deletion: Request deletion of your personal data.
  • Opt-Out: Withdraw consent for marketing communications.
  • Location Consent Withdrawal: Disable location tracking at any time.
  • Data Portability: Request a copy of your personal data in a portable format.

To exercise these rights, contact us at nitosoft.my@gmail.com.

5. Data Security

We take reasonable measures to protect your information:

  • Encryption of sensitive data (e.g., payment info)
  • Access controls limiting who can view personal data
  • Regular monitoring of systems for unauthorized access
  • Secure storage of user information

While we take reasonable steps, no method of transmission or storage is 100% secure.

6. Children’s Privacy

ShopMu is not intended for children under 13. We do not knowingly collect information from children. If we learn we have collected personal data from a child, we will take steps to delete it promptly.

7. Location and Permissions

  • Location access is optional and only used to improve service delivery.
  • You can allow or deny location permission at any time via your device settings.
  • Other optional permissions (e.g., camera for product reviews) are only used for their intended purpose.

8. Cookies and Tracking

  • We use cookies and similar technologies to improve your experience, analyze trends, and deliver personalized content.
  • You can manage cookies in your device settings, but disabling them may affect some app features.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted in the App, and the effective datewill be revised.

10. Contact Information

For questions, concerns, or data requests: